Handbook of Lean Solutions (EN)

Lean Solutions Handbook - Womack & Jones' most underrated masterpiece on customer value.

Now on sale: 67% discount on the Dutch classic that reveals Lean from the customer's perspective.

Womack and Jones, the founders who brought Lean outside Toyota, give you the missing piece of the puzzle in this book: how do you really determine what customer value is? While everyone focuses on efficient production, they show how you can achieve revolutionary improvements from a consumption perspective.

Why this book is a must-read:

• The authors of the international bestseller "Lean Thinking" delve deeper into their first and most important principle.
• Discover why customer value is the most difficult but most powerful Lean principle
• Learn how better customer value goes hand in hand with more efficient production (no trade-off!).

What you will learn specifically:

✓ Why companies exploit consumers as free labor (and how to do things differently)
✓ How the complexity of modern consumption frustrates your customers
✓ Why service desks, queues, and mega-supermarkets fail
✓ Practical tools: the box score, milk run, and consumption map

Who is this book for?

• Lean professionals who want to look beyond production efficiency
• Service designers and customer experience managers
• Black Belts who truly want to understand customer value
• Anyone who has read "Lean Thinking" and wants to dig deeper

In this book, Womack and Jones explore this topic in depth. They begin by broadening the perspective from production (the focus of many improvement initiatives) to consumption, i.e., from the customer's point of view. They then formulate a number of principles from the customer's perspective. Each of these principles is discussed in its own chapter and illustrated with real-life examples of how certain companies have implemented them. Time and again, it becomes clear that better customer value goes hand in hand with more efficient production, so there is no need for trade-offs, provided you put on the right Lean glasses. This leads them to simple but revolutionary ideas about the delivery of products and services. Some of the insights they introduce are:

• how more and more companies are using consumers unnecessarily as a free labour force
• how complex consumption has become: as consumers, we have more and more providers of increasingly smaller solutions (just think about it: how many online accounts do you have?), and each of those services has to be searched for, purchased, installed, maintained, repaired, updated, and recycled.
• how most service desks in their current form are more inefficient, also for the service provider.
• how all forms of queuing, the 'hub-and-spoke' design in aviation and the XL suburban supermarkets are typical examples of mass production thinking.

En passant, the authors introduce several new or existing ways of looking at things, for example, the box score, the milk run and the consumption map.

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