The Lean Strategy

This book is about learning to compete in a fundamentally different way. Management is increasingly becoming a purely financial-driven discipline; everything revolves around reducing the workforce, consolidating the footprint by buying or selling companies and replacing individual responsibility with IT systems. Both customers and employees notice that this results in increasingly bureaucratic companies with disappointing products or services and dissatisfied, distrustful employees. We know there is a better way to compete. We have seen with our own eyes how companies can grow in a sustainable and profitable way by focusing on customer value through the development of their own people.